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ICF Michigan Newsletter

June 2015


One with you,

Rebecca Kraus

2015 ICF Michigan President

"Do more than belong: participate. Do more than care: help.  Do more than believe: practice. Do more
than be fair: be kind. Do more than forgive: forget.
Do more than dream: work."
-William Arthur Ward


Rebecca Kraus, 2015 ICF Michigan President

Dear ICF Michigan Community Coaches,


This phrase has been running through my head the last several days.

A number of years ago I had the opportunity to design and facilitate an organizational-wide patient satisfaction initiative for a metro-Detroit area hospital. Their Press-Ganey scores that reflect patient sentiment on their experiences receiving care at the hospital were trending very low and the hospital realized they needed to act. A lot was on the line, from loss of community support, to market share to federal funding...

We probably tend to think that for those who work in a healing profession such as healthcare, empathy and putting the patient first is always top of mind as employees walk into work each day. The reality is that healthcare workers face increasing demands in the workplace, are often short of staff and overwhelmed by wave after wave of change. All of these dynamics create stress and frustrations in the workplace and have the impact of taking the focus off of the patient- the REAL reason employees are employed. Whereas years ago a profession such as healthcare likely appealed predominantly to those who wanted to make a difference, today's healthcare employee will more and more often tell you the reason they sought training and employment in the healthcare profession was a desire to be part of a fast growing sector of the workplace that provides some degree of stability of paycheck and future employment. Please do not misunderstand; this does not mean these people don't care about helping others, it is that their motivations appear to be coming first from a place of the need for stability; me before others....

The program I created for the hospital was called Making A Difference- One Patient At A Time.  Through a progressive series of activities from presentations of the current performance statistics (create a sense of urgency) to small group and department meetings and workshops we began to work with employees to understand their work experiences, what got in the way of providing exemplary care and helping to remove barriers. At the heart of our program was the desire to reconnect (or connect for the first time) the employees sense of their accountability to the patient through powerful visualizations and connections to the patient experience in the moment. We needed to find a way to connect people's hearts and minds and be truly invested with the person in the bed, with their family. And so, we asked people to imagine that they were caring for their child, their mother or father, how would they want that person to be treated. People opened up in our sessions and talked about amazing experiences where a nurse, a physician, a porter, the lab, etc. had gone to extraordinary lengths to be of help, to comfort, to help ease the anxiety and fear of being ill and facing the unknown. The act of connecting  - one person to another - was the heart of what created change within the organization. Scores began to improve, employees spoke of finding their work more satisfying and the hospital became a place where families heard it was the place to take your love one to receive the kind of attention we all seek for those we love.

Making a difference - it can happen in so many ways - big or small, noticeable or imperceptible - in so many places everyday. As coaches, our work provides the opportunity EVERY day to help others discover, gain insight, move forward, break through - to change lives. How humbling is that?  Do we as coaches sometimes forget the awesome opportunity and responsibility we have? Do we focus on the helping our clients to the best of our ability by honing our listening skills, our training, and growth as coaches? Do we support those organizations that strive to help us be the best we can be for ourself and our clients?

June is renewal month in ICF Michigan. As you reflect on this column, know that every Board member, Committee member and team member strives to do his or her best to make a difference for you. We are a small band of brothers and sisters and we need your help to continue to make a difference every day through our programs, café's and network. We need your voice to be heard both through your continued or new membership in ICF Michigan and your participation as we work to educate the public and organizations about your work, the value of coaching you provide, and how ICF Michigan through you and your coaching practice work to help make a difference within our communities.

Join us as we work each day to further the role, value and impact of professional coaching in a world that finds ever-increasing numbers of individuals jumping on the coaching bandwagon, who purport to be coaches but who lack the training and knowledge that affiliations with ICF chapters, certified coach programs and credentialing provide. These are the ultimate differentiators of quality and preparation to do the work we love and together we can through these avenues make a difference.


It's Almost Here!  Don't Miss the Midwest Regional Conference!

Kansas City, MO and The Midwest Regional Conference will be the place to be from June 18-20, 2015. For more information, click on the link here - http://ICF-midwest.com 


Membership in ICF Michigan provides access to extraordinary learning experiences, opportunity grow your practices, collaborate and create extraordinary relationships with coaches from around the state and beyond- all passionate about serving others with the gift of coaching. Don't miss one day of benefiting from all we as a chapter have as resources for our members Click here to renew!

Top Ten Reasons you should belong to ICF Michigan!

  1. Instant Credibility - Gain instant credibility by becoming part of a local community of trained coaches.
  2. Continuing education - Free access to a number of programs and earn Continuing Coach Education Units CCEU's. ICF Michigan offers monthly Teleclasses, Core Competency Calls, and a bi-monthly Experienced Coach's Teleforum.
  3. Resource Center - Free Access to Teleclasses and Core Competency Teleclass Recordings, to the Newsletter Archive,  the 2014 World Business and Executive Coach Summit files and to the Book Corner.
  4. Local opportunities - Participate in events that promote awareness of coaching and participate in our Community Outreach efforts.
  5. Give back to your community -  give back to your local coaching community and share the power of coaching with those in need.
  6. Local Connections - attend Coach Cafes and meet other coaches for networking, information sharing, and potential business/partnering opportunities.
  7. Coaching hours - Gain coaching hours toward your certification when you participate in our Community Outreach efforts.
  8. Grow your Business - Add your name to our Coach Directory and obtain referrals for business opportunities.
  9. Leadership Skills - Join one of our ICF Michigan Committees as a volunteer, work side-by-side with other talented coaches and help make a difference in your local coaching community.
  10. Scholarships - ICF Michigan offers four scholarships per year to support Michigan coaches enrolled in an International Coach Federation accredited coach-training program (ACTP).


We are seeking volunteers for the October 15, 2015 ICF Michigan Conference, to be held in Okemos, MI. Come join your fellow coaches to collaborate and create. Assignments can be customized to your schedules. Contact Jan Martinez  or Lisa Bradley-Mitchell to join!



Plan now to attend the 2015 ICF Michigan Annual Conference, October 15, 2015 at the Okemos Conference Center, Okemos, MI. Stay tuned for more details!


Did You Know?

ICF Michigan and the Michigan Business & Professional Association (MBPA) have an affiliate relationship that allows our members to join and receive the benefits of their many services and programs offered to individuals and businesses. In addition to supporting businesses through Business Knowledge, Facilitated Networking, Legislative Influence and Health Care Reform Connect™, MBPA partners with over 100 companies to offer Financial Savings on products and services. 

ICF Michigan members who join MBPA will receive $25.00 off a one, two or three membership.  To take advantage of this offer, just mention that you are a member of ICF Michigan on the application submitted to MBPA.  For more information about this organization, visit their website at www.michbusiness.org

"Women for Change Coaching Community" - Coaches wanted!

Are you interested in making a difference in the world by using your coaching skills to help others? ICF Michigan is partnering with "Women for Change Coaching Community" (www.Women4ChangeCC.org) to provide volunteer coaches to help financially challenged women make powerful changes in their lives.  If you are looking for an opportunity to provide coaching by telephone, this may be a great fit for you. Better yet - you will receive "paid" coaching hours toward ICF certification! ICF Michigan coaches (men, you are welcome as well!) who have completed or are currently enrolled in coach training are invited to apply. Be one of the first to apply and receive a special benefit! Want to learn more? Contact Sandy@MarshallLeadershipGroup.com

ICF Michigan's Scholarship Program

In a demonstration of ongoing commitment to the coaching community, ICF Michigan has launched a new scholarship program for current or prospective ICF Michigan coaches. The scholarship program is designed to support and promote the highest standards of professional coaching in Michigan and serve our vibrant community where coaches connect, learn, grow, and succeed to best serve our clients.


Scholarships will cover the membership fee in part or in full and are available to individuals who are studying to become a coach or continuing their coach education. Applicants must be actively involved in current ICF or ICF Michigan Programs, events, or committees and be willing to support the ICF Michigan mission, vision, values, and community. Please see the ICF Michigan website for more information about this exciting opportunity!

Experienced Coaches' Bi-monthly Teleforums
If you have at least 500 hours of coaching experience, join us on

Wednesday, June 24 from 4:00 - 5:00 pm while we explore some of the situations experienced coaches deal with. Topic is

"What's Behind the Curtain of Coaching Failures?"

Click here to register.


Core Competency Program

The ICF Michigan Core Competency Program is offered the second Thursday of the month. Please join us for 60 minutes of exploring the intent and practice of the ICF Core Competencies. Check out the website or contact Kyle Kinder for more information.


July 9 from 1:00 - 2:00 pm, Topic is "Communicating Effectively: Active Listening"
Click here to register. 

Monthly Teleclass Program

Our ICF Michigan Monthly Teleclass Program promises a 2015 filled with outstanding speakers and thought provoking topics. Join us! Earn continuing education credits free with your ICF membership or participate for a small fee as a guest. No matter how you look at it, the value is outstanding! Watch for our monthly e-mail announcements and website updates and mark your calendars now for:


July 15 from 1:00 - 2:00 pm, 1 Resource Development CCEU, "We are All in Sales Now: Sell Your Way to Ensure Your Business Pipeline is Always Full" with guest speaker David Kaiser.

Click here to register.

Save the date for future teleclasses:


August 19 from 1:00 - 2:30 pm, 1.5 Core Competency CCEU, "Tame Your Gremlins First" with Jane Massengil

September 16, 2015 from 1:00 - 2:00 pm, 1 Core Competency CCU, "Coaching Presence and Mindfulness" with Ann Marie McKelvey

October 7, 2015 from 1:00 - 2:00 pm, 1 Resource Development CCEU, "Coaches, You Want to Write a Book?" with Gayle Suzanne, ACC


Please don't hesitate to contact our dedicated Board members with questions, observations or suggestions.


Rebecca Kraus, President

Susanne Cordes-Hoelterhoff, Past President

Mary Selzer, Vice-President, Member Relations

Lisa Bradley-Mitchell, Secretary 

Darren Johnston, Treasurer

Aaron Handelsman, Community Outreach and ICF Ethics Liaison

Nadine Henry, Marketing

Sandy Marshall
, Community Outreach

Jan Martinez, Education & Development 


Kathy Munoz, Education & Development

Deb Voyt
, Marketing (Affiliations, Sponsorship) 

Kathy Vlietstra
, Administrator




Come and join us for Collaborative Coaching Conversations!  

Click Here
for more information about locations and meeting dates for Coach Cafés.


  The Northern Michigan Café and the Michigan Tele-Café are taking breaks for the summer and will be starting again in the fall.
Stay tuned for more details later this summer.  



"Never forget that you are one of a kind. Never forget that if there weren't any need for you in all your uniqueness to be on this earth, you wouldn't be here in the first place. And never forget, no matter how overwhelming life's challenges and problems seem to be, that one person can make a difference in the world. In fact, it is always because of one person that all the changes that matter in the world come about. So be that one person."

-R. Buckmeister Fuller



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